Administrative Services is responsible for supporting the Director, supervisors and staff of Facilities
Development and Management. The three areas within Administration are business operations, service requests
and human resources.
BUSINESS OPERATIONS
Business Operations has the responsibility for fiscal year budget projections, monitoring state, local and
capital expenditures, purchase orders, work order invoicing and collections, authorization of accounts
payable payments and retention of financial records for personnel services, operations and capital projects.
Service request desk hours are Monday - Friday, 8am-5pm.
Facilities Management utilizes a computerized maintenance system to generate work orders and distribute
to the appropriate departments. Requests submitted through the Service Request Form will receive a
return e-mail acknowledging receipt of the request and notifying the customer of the assigned work order
number for checking work progress.
Service requests can be initiated in three ways, depending on the urgency and time of day.
Immediate request: Contact the service desk at 602-543-3200 for items that affect health or safety,
or for running water, down electrical, elevators, cooling and heating problems. The service desk should
also be contacted for checking status of existing work orders.
Online request: Use the Service Request Form or e-mail FACWORK@asu.edu.
These requests are processed, during regular business hours, into work orders and electronically distributed to
the appropriate departments.
After business hours: Call the Central Plant at 602-543-3200 or 602-543-5026 The Plant is staffed 24/7
and can handle any emergency situation including elevator problems, running water issues, heating,
cooling, and lighting.
Billable vs. Non-Billable
Facilities management receives a budget each year to maintain and operate the buildings and grounds.
Therefore services fall into two categories, billable and non-billable. Non-billable would generally
be routine building maintenance, routine custodial service, and landscaping. Billable items would be
requests that are not of routine nature such as painting, furniture reconfiguration, and assembly of
equipment, building alterations, non-maintenance items or services of an auxiliary nature. If a service
request is of a billable nature the requestor will receive a quote asking for an account number to be
charged and an authorized signature. After the billing information is received the work will be scheduled.
Facilities Development and Management has a support person to provide guidance in University and
Departmental employment policies and procedures. This employee is responsible for generating the
forms for recruitment and hiring of employees, salary adjustments, time reporting, overtime calculations,
human resource record keeping and the department record retention schedule.
