Reporting Classroom Technology Problems

IT wants to do everything possible to help you and your students have a positive classroom experience. We work hard to keep classroom technology up and running smoothly, but we know that problems arise nevertheless.

We will respond immediately and politely to urgent calls for assistance during class. We will also respond promptly to reported problems that are not as urgent.

There are several ways that you can report problems and get assistance.

Call Technopolis
602-543-8278

This is the best way to get immediate help. If there is no phone in your classroom, look for one in the corridor -- you should be able to see one from your classroom door.

When you call, please be prepared to provide:

• classroom building and room
• your name
• the nature of the problem

If you have an urgent need, a technician will immediately be dispatched to assist you.

If the problem does not need immediate correction, Technopolis staff will see that it is entered into the log of things that need classroom support staff attention.

If there is no phone in your classroom, look for one in the corridor -- you should be able to see one from your classroom door.

Enter a Help Desk Service Request Online

You can use our online Help Desk service request system to report non-urgent problems. There should be a shortcut for it on the instructor or presenter computer desktop in your classroom.

When you use this system to enter a service request, the request goes directly into the system that IT uses to record and manage all requests for service (HEAT), so you can be sure we'll get it.

You can also use the online Help Desk service request system to review status on problems previously reported.

Write on the Whiteboard (Computer Classrooms Only)

If you want to report a non-urgent problem in a computer classroom without using the online Help Desk service request system , you may write it on the whiteboard.

When Technopolis staff close the classroom in the evening, they will record problems that are noted on the whiteboard into our request tracking system (HEAT), which means that IT classroom support staff are notified. They will then erase your notice from the whiteboard.