Books, Videos and Periodicals
Many books and videos related to quality and continuous improvement may be checked out by Arizona State University faculty and staff through the Human Resources library. This library is housed in the University Services Building (USB) on Rural Road. A sampling of available resources is provided below.
- Applying Quality to Education
- Baldrige for the Baffled
- Benchmarking: Action Plans and Legal Issues
- Better, Faster, Cheaper
- Beyond Certainty: The Changing Worlds of Organizations
- Blueprints for Continuous Improvement: Lessons from the Baldridge Winners
- Business as Unusual: The Handbook for Managing and Supervising Organizational Change
- Charting the Journey to Higher Service/Quality
- Continuous Improvement Implementation System: Team Facilitator's Handbook
- Continuous Improvement Implementation System: Team Leader's Handbook
- Continuous Improvement Implementation System: Team Member's Handbook
- Continuous Improvement Implementation System: c Control Charts, Instructor' Kit
- Continuous Improvement Implementation System: np Control Charts, Instructor's Kit
- Continuous Improvement Implementation System: p Control Charts, Instructor's Kit
- Continuous Improvement Implementation System: X & R Control Charts, Instructor's Kit
- Continuous Improvement Implementation System: Cause & Effect Workshop
- Continuous Improvement Implementation System: Data Collection Workshop
- Continuous Improvement Implementation System: Graphs Workshop
- Continuous Improvement Implementation System: Histograms Workshop
- Continuous Improvement Implementation System: Pareto Charts Workshop
- Continuous Improvement Implementation System: Process Flow Workshop
- Continuous Improvement Implementation System: Using and Interpreting Control Charts Workshop
- Culture Shift: The Employee Handbook for Changing Corporate Culture,
- Developing Administrative Excellence: Creating a Culture of Leadership
- Developing Indicators
- Dr. Deming; The American Who Taught the Japanese About Quality
- The Employee Handbook for Organizational Change
- Employee Involvement Teams: Leading Facilitating Manual
- Enlightened Leadership; Getting to the Heart of Change
- Ensuring the Success of Self-Directed Work Teams
- The Ethics of Excellence
- Firing Up Commitment During Organizational Change: A Handbook for Managers
- First Things First: To Live, to Love, to Learn, to Leave a Legacy
- Helping Your Organization Gear Up for Self-Managing Teams
- High Velocity Culture Change: A Handbook for Managers
- High Performing Colleges, Vol. 1
- High Performing Colleges, Vol. 2
- Ideas Into Action
- Implementing TQM in Higher Education
- Innovating America
- In Search of Excellence: Lessons from America's Best-Run Companies
- Just Because You've Formed A Team...
- Leading Self-Directed Teams: A Guide to Developing New Team Leadership Skills
- Looking at Work Horizontally
- Managing Projects in Organizations
- Managing the Total Quality Transformation
- Marketing Services: Competing Through Quality
- Memory Jogger Plus,
- Memory Jogger Plus, Facilitator Guide
- Memory Jogger, Project Management; A Pocket Guide for Project Teams.
- A New Alliance: Continuous Quality and Classroom Effectiveness
- The New Economics for Industry, Government, Education
- The New Project Management
- New Work Habits for a Radically Changing World Pritchett Rummler-Brache Second Edition 1999
- 144 Ways to Walk the Talk
- Opportunity 2000:Creative Affirmative Action Strategies For a Changing Workforce
- An Ounce of Application is Worth a Ton of Abstraction
- A Passion for Excellence: The Leadership Difference
- Practical Approaches to Rightsizing
- The Practical Guide to Quality
- Principle-Centered Leadership
- Problem Solving Tools
- Process Innovation: Reengineering Work Through Information Technology
- Quality-Driven Designs
- Quality of Worklife in Action: Managing for Effectiveness
- A Quality System for Education
- The Quality Toolbox
- Reengineering Business Processes and People Systems
- Reengineering the Corporation,
- The Reengineering Revolution
- Self-Directed Work Teams: A Study of Current Practice
- Self-Directed Work Teams: The New American Challenge
- Service Excellence
- Silver Bullets: A Guide to Initiative Problems, Adventure Games and Trust Activities.
- Strategic Management of Organizations and Stakeholders
- Strategic Process Management
- Strong Medicine
- Succeeding With Teams: 101 Tips That Really Work
- Surviving Corporate Transition
- Team Games for Trainers
- The Team Handbook,
- Team Leaders Survival Guide
- Team Reconstruction: Building a High Performance Work Group During Change
- Total Quality: A Path to Excellence
- Total Quality Control
- Total Quality Education
- Total Quality Improvement Guide for Institutions of Higher Education
- Total Quality Training
- TQM: Implications for Higher Learning
- TQM Manager Inventory
- The Unwritten Rules of the Game
- Winning Companies, Winning Strategies: Adapting to Change
- Winning Companies, Winning Strategies: Leadership Lessons
- Winning Companies, Winning Strategies: Winners at the Top
- Winning Competitive Advantage: A Blended Strategy Works Best
- The Work Redesign Team Handbook
- Zapp! The Lightning of Empowerment
- The New Economic Age
- The 14 Points
- The Ford Story: Corporate Leadership
- Adoption of the New Philosophy
- Communication of the New Philosophy
- Application of the New Philosophy
- The Red Bead Experiment and Life
- Lessons of the Red Bead Experiment
- The Funnel Experiment
- How Managers and Workers Can Change
- Cooperation - The Key to Quality
- The Dangers of Buying on Price Tag Alone
- America in the Global Market
- Understanding Profound Knowledge
- Competition, Cooperation, and the Individual
- The Quality Leader
- People Systems: The Toughest Challenge
- Competition Doesn't Work: Cooperation Does
- Profound Knowledge for Leadership
- Leadership for the Transformation
- A Theory of a System for Educators and Managers
The Quality Minutes Library
VOLUME ONE
Discussion Guide, Vol 1 Collection
Tape A
- Total Quality Management
- Benchmarking
Tape B
- Quality Improvement
- Customer Focus and Service Quality
Tape C
- Quality Planning
- Re-engineering/Business Process Quality Management
Tape D
- Historical Review
- Quality Tools
- Quality Measures
- Costs of Poor Quality
VOLUME TWO
Discussion Guide, Vol 2 Collection
Tape A
- Cultural Resistance
- Empowered Employees
- Project Teams
- Self-Directed Work Teams
- Quality Reward System
- Benefits of Quality Training
- Costs of Poor Quality
- Cycle Time Reduction
Tape B
- Quality Control
- Quality Improvement
- Quality Measures
- Quality and Competition
- Quality Tools
- Quality Trends
Tape C
- Strategic Quality Planning
- Strategic Vision
- Quality Planning
- Benchmarking
- Replicating Quality
Tape D
- Understanding Quality Needs
- Customer-Supplier Relationships
- Delighting Customers
- Discovering Customer Needs
- Root Cause Analysis
- Re-Engineering
- Service Recovery
Memory Jogger Plus Videos
Book and Facilitator Guide
1 - Overview
2 - Affinity Diagram
4 - Tree Diagram
5 - Prioritization Matrices
6 - Matrix Diagram
7 - Process Decision Program Chart
8 - Activity Network Diagram
Other Videos
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