Continuous Improvement Resources
at Arizona State University

Resources

Tools and Techniques of Facilitation

• Table of Tool Usage
• Glossary of Continuous Improvement Terms
• How to use the tools
  • Affinity Diagram
  • Benchmarking
  • Brainstorming
  • Checksheet
  • Code of Cooperation
  • Consensus
  • Criteria Matrix
  • Customers in Focus
  • Deployment Flowchart
  • Fishbone Diagram
  • Focus Groups
  • Force Field Analysis
  • Histogram
  • Impact Changeability Analysis
  • Issue Bin
  • Multi-Voting
  • Nominal Group Technique
  • Pareto Chart
  • Prioritization Matrix
  • Process Check
  • Process Flow Diagram
  • Process Map
  • Run Chart
  • Scatter Diagrams
  • Statistical Process Control Charts
  • Storyboard
  • Virtual Teams